At R-Tech, we believe in transparent and fair pricing for our services. Here’s a breakdown of our charges:

• On-Site Service:

  • For on-site repairs, we charge a flat fee of $215 for the first hour.

  • Additional time is billed in 15 minute increments.

  • Our travel time is billed one way, which means the clock starts when we leave our office.

  • Minimum service duration: 1 hour.

  • 24/7 support including weekends and holidays is available at 2x our normal rate.

• In-Shop Repairs:

  • If you bring your computer to our shop, the hourly rate is $130.

  • There’s a minimum charge of $65 even for shorter tasks.

  • The maximum labor charge is capped at $260.

• Remote Support:

  • Our remote support services are billed in 15-minute increments.

  • The rate is $53.75 per 15 minutes (equivalent to $215 per hour).

• Diagnostics:

  • Our diagnostic fee is $65.

  • If you choose not to proceed with the repair after diagnosis, you only pay this fee.

  • If you decide to fix the issue, the diagnostics fee is waived.

• Parts

  • Parts are obviously extra and you can provide your own parts or we can provide them.

• Feeling Like You’re Overpaying Your MSP? You’re Not Alone.

  Many business owners come to us because their current IT provider keeps raising prices without improving service. If you’re seeing unexpected fees, slow response times, or vague invoices, it may be a sign you’re paying more than you should for IT support.

  At R‑Tech, we believe IT pricing should be transparent, predictable, and tied to real value — not surprise charges or inflated “industry standard” rates. Before you renew another contract, compare what you’re paying today with what businesses actually spend on IT services.

  Explore these resources to see how your costs stack up:

  • Understanding the Cost of IT Support A clear breakdown of what IT services should cost and how MSPs structure their pricing. https://www.r-tech.com/blog/understanding-the-cost-of-it-support-a-guide-for-businesses

  • Are You Overpaying Your MSP? Learn the most common signs of inflated IT pricing and how to spot hidden fees. https://www.r-tech.com/blog/are-you-overpaying-your-msp-stop-getting-overcharged-for-it-services?rq=business

  • What Businesses Really Spent on IT in 2025 A data‑driven look at real MSP costs, labor rates, equipment pricing, and the Windows 10 replacement surge. https://www.r-tech.com/blog/what-businesses-really-spent-on-it-in-2025-a-look-back-at-msp-costs-labor-equipment-and-the-windows-10-replacement-surge?rq=2025

  If your current MSP’s pricing doesn’t align with these benchmarks, it may be time to reevaluate your IT partnership. R‑Tech helps businesses reduce costs, eliminate surprise fees, and get support that actually matches what they’re paying for.

  At R-Tech, we’re committed to providing quality service without hidden costs. Feel free to reach out to us at 818-347-1100 if you have any questions or need assistance. Your satisfaction is our priority!